Special Initiatives

Quality Improvement Initiatives| Healthy City Quality Improvement Initiatives Health service quality has always been high on Sarawak Health Department’s management agenda resulting in the introduction of various quality improvement initiatives, especially over the last two decades. One of the first initiatives adopted in 1984 was the use of Quality Control Circles (QCC) to solve work-related problems through staff participation. QC Circles are now an integral part of Sarawak Health Department’s quality improvement programme and annual QCC Conventions have been held since 1985 to provide a venue for QCC members to share their achievements. In addition, Sarawak Health Department also implements other quality-related policies and strategies initiated by the Malaysian Ministry of Health and the Prime Minister’s Department. These include Quality Assurance, Hospital Accreditation and MS ISO9000 certification. So far, Sibu Hospital, Miri Hospital and Serian Hospital have been accredited, while the Sarawak State Health Office and Sri Aman Divisional Health Office have received MS ISO9002 certification. The other hospitals and institutions are still in the process of preparing for certification or accreditation.